WordPress support & maintenance
Monthly WordPress support from a London team that keeps your site secure, up to date and working, with same-day fixes when something breaks. You get developers who know your site, a clear log of every task, and plans from £100 a month with no long-term contract.
Get some supportWordPress support that feels in-house.
Updates, done safely
WordPress core, theme and plugin updates tested on a staging copy first, so an update never takes your live site down.
Daily backups
Automated daily backups stored off-site, with restores handled for you.
Security monitoring
Ongoing checks for malware and vulnerable plugins. If your site is ever hacked, we clean it up, usually the same day.
Same-day fixes
Bugs, broken layouts and errors fixed fast. Urgent issues are acknowledged within an hour during business hours.
Content & new pages
Page updates, new sections, banners and blog posts, built to match your existing site.
New features
Integrations, forms, booking and payment flows as your needs grow, like the Spektrix ticketing integration we built for Brighton & Hove Museums.
Support plans.
Every plan includes a full log of what we did and how long it took, and can be cancelled with one month's notice.
Maintenance plan from £100 a month
Updates tested on staging, daily off-site backups and security monitoring. Changes and fixes are quoted or billed as extra time.
Monthly or quarterly retainer quoted
A set number of hours each month or quarter for changes, fixes and improvements. Unused time rolls over.
Prepaid hours quoted
Buy a block of hours and use them over 12 months for occasional changes. Top up when you need to.
One-off support quoted upfront
A single task or to-do list, priced before we start.
How support works.
Onboarding
We take a full backup, review your site's plugins, hosting and security, and tell you about anything that needs fixing straight away.
Send us requests
By email, through our support portal, or WhatsApp for out-of-hours emergencies. Every request gets a ticket so nothing gets lost.
We fix and log it
Most bugs are fixed within 24 hours, often the same day. You see every task and the time it took.
Monthly upkeep
Updates, backups and security checks run in the background, with a note of anything we spotted.
Sites we look after.
Brighton & Hove Museums
Ongoing support and development since 2025 for the trust behind five of the city's venues, including a custom Spektrix booking and donation integration. 02ArtsEd
We rebuilt the site, cut the plugins from 60 to 25, and continue to support it, including the seat-naming fundraising tool.Why clients stay with us.
We keep clients through quality of service, not contracts.
- Developers who know your site, not a ticket queue
- Same-day fixes for most issues
- Updates tested on staging before they go live
- No long-term contracts: one month's notice to cancel
- Every task logged, so you see exactly where the time goes
- Hosting, domains, DNS and email handled too, if you want
Who looks after your site.
I'm Lewis, and I've been building and supporting WordPress sites since 2011. Support requests come to me and a small team of developers who know your site, so you never have to explain it from scratch.
Frequently asked.
Quick answers to the things we get asked most. Still need clarity? Drop us a line.
01How much does WordPress support cost?
Maintenance plans start from £100 a month, covering updates, daily backups and security monitoring. Extra time for changes is quoted upfront, and retainers, prepaid hours and one-off quotes are available too.
02What's included in a support plan?
Every plan covers updates tested on staging, daily backups and security monitoring. On top of that we can include time each month for fixes, content changes and improvements, tailored to what your site needs.
03How quickly do you respond to urgent issues?
Urgent issues are acknowledged within an hour during business hours (Mon-Fri, 8am-8pm). Most bugs are fixed within 24 hours, often the same day, and there's a WhatsApp line for out-of-hours emergencies.
04Can you support a site another agency built?
Yes. We regularly take on WordPress sites built by other agencies. Brighton & Hove Museums came to us that way. We start with a review so we know exactly what we're working with.
05My site has been hacked. Can you help?
Yes. We clean up hacked WordPress sites, usually the same day, find out how they got in and close the gap. Then we keep it patched and monitored.
06Do you host the site as well?
We can. Our managed WordPress hosting includes tech support, daily backups and green energy. We can also support sites on your existing hosting.
07Can I change or cancel my plan?
Yes. Plans can be cancelled with one month's notice, and prepaid hours last 12 months. Some regulated clients, like financial services firms, prefer a formal contract, and we're happy to provide one.
We've been working with Lewis for the best part of a year now and his work on our site has been fantastic. He is always responsive, work is done swiftly and with the outcome we were expecting. We've recently embarked on some larger projects looking at AI optimisation for the site, which is going very well, and an upcoming multi-venue rebrand which we're looking forward to collaborating on with Lewis.
Rob WhiteDigital Experience & Operations Manager – Brighton & Hove MuseumsI have had the pleasure of working with Lewis for over three years now, and I can confidently speak to his professionalism.
Zena KamgaingFounder – Zena's KitchenLewis somehow finds a way to make even our most complex requests possible, and always in a timely manner.
Celia AlmeidaDigital Director – Ink
