wordpress maintenance and supportfor london businesses
We provide ongoing WordPress maintenance for London businesses who can't afford for their website to break. Updates applied on staging, daily off-site backups, 24/7 uptime monitoring and same-day fixes from a senior London team. No call centres, no junior support staff - just direct access to the developers who know your site.
Everything you need, nothing you don't.
Core, Theme & Plugin Updates
Monthly WordPress core, theme and plugin updates applied on a staging environment first, tested for regressions, then pushed live with zero downtime.
Daily Off-Site Backups
Encrypted daily backups stored off-site with 30-day retention and one-click restore - your data is always recoverable if something goes wrong.
24/7 Uptime Monitoring
We're alerted the moment your site goes down - usually before you are - and have a senior developer triaging within minutes during UK working hours.
Security Hardening & Malware Scans
Continuous security scanning, login protection, firewall rules and immediate patching of any disclosed vulnerabilities in your plugin stack.
Performance Monitoring
Monthly Core Web Vitals and uptime reports so you can see exactly what we've done and how your site is performing month-on-month.
On-Demand Fixes & Content Updates
Pre-allocated developer hours each month for bug fixes, small design tweaks, new pages or content updates - no surprise invoices.
How we deliver.
Audit
We audit your existing site - hosting, plugin stack, security, performance and any technical debt - and agree a maintenance plan.
Onboard
We move you to monitored backups, hook up uptime alerts, harden security and document your stack.
Maintain
Monthly updates on staging, ongoing monitoring and a clear point of contact for anything that comes up.
Report
Plain-English monthly report covering uptime, updates applied, performance and hours used.
The benefits of partnering with us.
We pair deep WordPress expertise with a transparent, collaborative approach --- so every project lands with clarity and confidence.
Frequently asked.
Quick answers to the things we get asked most. Still need clarity? Drop us a line.
01Do I need to be in London to use this service?
No - we work with clients across the UK and internationally. We're a London-based agency, so if you'd like in-person meetings we can do that, otherwise everything runs remotely.
02Did you build my site? Can you still maintain it?
Yes. We regularly take over maintenance for sites we didn't build. We start with a full technical audit so we understand your stack before touching anything.
03What if I need more than my monthly hours?
Additional hours are billed at our standard rate and approved in advance - you'll never get a surprise invoice. Unused hours can roll over for one month.
04How quickly do you respond to issues?
Critical issues (site down, security breach) are triaged within the hour during UK working hours. Non-critical fixes are usually resolved within 24-48 hours.
05Do you maintain WooCommerce sites?
Yes - WooCommerce maintenance is one of our specialisms. We handle payment gateway updates, checkout testing and PCI considerations as part of the plan.
Lewis somehow finds a way to make even our most complex requests possible, and always in a timely manner.
