Why get support
You should regularly be updating, improving and adding content to your website; it's a critical part of most organisations. A slick, up-to-date and comprehensive website is guaranteed to stand out from the competition and generate enquiries, leads or sales.
Some organisations have inhouse support or an employee who has some experience of working on websites. However, many visitors to their websites spot the DIY work from a mile off and it really devalues their brand, product or service. Think about some of the websites you visit and what their websites say about them, whether it's true or not.
At times technical issues arise and need fixing right away. These can affect the functioning and user-experience of the website, as well as the security or possibly even break the law. What would it cost you if your website went down, was hacked or contained incorrect information?
This leads on to my favourite question: do you backup your website? Whatever it is you need help with, leave it to me and have peace of mind that a professional is handling everything for you.Get some support
The support available
- Editing or adding text, images and videos to pages
- Adding blog or news articles
- Adding or removing pages
- Making visual or design changes
- Adding and configuring plugins
- Back ups and restores
- Updating WordPress and plugins
- Web hosting management
- Domain name renewals
How it works
Support hours are purchased in advance and then used up as and when support is needed. They can be bought in batches of 5, 10 or 20 hours. Once you've used them up, you can simply buy another batch of hours. A log of how the time was utilised is kept for your records.
A rolling monthly contract for an agreed level of support. The Support Level Agreement (SLA) includes both non-technical and technical support, as well as additional services as required.